Surface devices sit in a strange spot — part laptop, part tablet — which means when something breaks, not every repair shop is set up to handle them properly. The Type Cover keyboards, the touchscreens, and the way Surface devices are built internally all require a slightly different approach than a standard laptop. Cell Gallery repairs Microsoft Surface devices for customers throughout Merced, and we've worked on enough of them to know where the common problems show up.
The issues we see most often on Surface devices include:
Screen replacement for cracked or unresponsive touchscreens on Surface Pro, Surface Laptop, and Surface Go models
Battery replacement for devices that no longer hold a charge or drain unusually fast
Keyboard replacement or repair for Type Cover issues, including keys that don't register or a cover that won't connect properly
SSD and RAM upgrades for Surface devices that have slowed down significantly over time (availability depends on the specific model, since some Surface devices have more limited upgrade options than standard laptops)
Windows installation for devices with software issues, corruption, or that need a clean reinstall
Surface devices are built more like tablets internally than traditional laptops, with components packed tightly and often secured with strong adhesive rather than screws. That makes screen and battery replacement more delicate work than it is on a typical Windows laptop — rushing it, or using the wrong tools, is a common way these repairs go wrong at less experienced shops. We take the extra time these devices need rather than treating them like a standard laptop repair.
Many Surface repairs, like battery or keyboard replacement, are completed same-day.
Selected for proper fit given how tightly Surface devices are built.
A clear quote before we start any work.
No cost to find out what's wrong or what a repair will run.
Honest answers about what's realistic to fix and what isn't.
For keyboard and battery issues; screen repairs may take a bit longer given the disassembly involved
Though calling ahead is useful given the specialized nature of Surface repairs.
We work on Surface Pro, Surface Laptop, and Surface Go models. Since Surface devices vary more than most laptops in terms of internal design across generations, calling ahead with your specific model helps us confirm what we can do before you make the trip in.
+1 209-241-7867
Monday to Saturday: 10.00AM - 8.00PM
Sunday: 11:00AM - 6:00PM
Merced Mall, 851 W Olive Ave, Merced, CA 95348 (Kiosk between Foot Locker & Shoe Palace)
Find quick answers to common questions about our repair services, pricing, warranty coverage, and turn-around times below.
Yes, though Surface screen replacement takes more time than a standard laptop due to how tightly the components are assembled. We'll give you an accurate time estimate before starting.
Pricing depends on the specific Surface model. We provide a free estimate before any work begins.
In many cases, yes. If keys aren't registering or the cover isn't connecting properly, bring it in and we'll take a look.
It depends on the model — some Surface devices have more limited upgrade options than standard laptops due to how they're built. We'll let you know what's possible for your specific device.
It requires more care than a typical laptop screen due to the adhesive assembly, which is why we take extra time with these repairs rather than rushing them.
Often, yes. It could be a battery, charging, or software issue. Bring it in for a diagnostic and we'll identify the cause.
Battery and keyboard repairs are often same-day. Screen repairs can take longer due to the disassembly required — we'll give you an accurate estimate upfront.
Walk-ins are welcome, but calling ahead with your specific model helps us confirm what we can do before you come in.
